Add protection for your equipment and peace of mind with 24/7 elite access to support with the Vizrt Protek Ultra Coverage Plan for NRS8from NewTek. The ProTek Ultra coverage plan includes one year of premium coverage to your NewTek NRS8, providing you with 24/7 priority access to expert global support via phone, chat, or email.

The coverage plan extends the standard one-year product hardware warranty, and its enhanced coverage provides advanced hardware replacement, guaranteed availability of replacement parts, dedicated technical support and remote diagnosis, access to the NewTek knowledgebase, software updates, maintenance, and bug fixes, a 75% discount on NewTek online classes, priority and emergency response times, product enhancement input, ultra-level priority case handling, and written issue status reports and detailed analysis of the root cause of your issues.

24/7 Global Emergency Support    1-Year Extended Hardware Warranty    Advanced Parts Replacement    Dedicated Phone/Email/Chat Issue Support    Guaranteed Spares and Parts Availability    Advanced Shipping, Trade-In Program    Software Upgrades, Fixes, and Patches    Ultra-Level Support Case Priority    75% Off NewTek Online Classes    Product Enhancement Input

Extends standard one-year hardware warranty

Remote setup assistance

Access to NewTek knowledgebase

Dedicated 24/7 ProTek phone, email, and chat support assistance

Remote hardware diagnosis

75% discount on NewTek University online classes

Priority response with published SLAs

Guaranteed priority access and availability to advanced hardware replacements and parts

Trade-in program

Product enhancement input

Defined escalation process with continuous monitoring of SLAs, satisfaction surveys, and NPS

24/7 emergency phone technical support in English language

Ultra-level prioritized support case handling

Written status report with root-cause analysis

Related Questions and Answers

Q: 1. is this version of TC compatible with the Timewarp replay system?

A: Yes. In the NewTek control software, while using the NewTek TriCaster TC410 Plus (B&H# NETC410P), starting on the NewTek software home page you can go to the launch panel and then to Add-Ons, and finally to NewTek Control Surfaces. You will add the TimeWarp control surface there. You can read more about that on p.206 of the manual: https://bhpho.to/3lwh010

Q: 2. does it include backgrounds?

A: It includes more than 30 virtual sets, but you can also purchase your choice of premium ready-made sets, or create endless custom environments with the separately available optional Virtual Set Editor software.

Q: 3. I don't see 16 NDI input on back of switcher, it is another open card you need to add ?

A: With the NewTek TriCaster TC1 (2 RU), 16 NDI inputs can be brought over a network, or one can use an encoder connected to the network like the NewTek NC2 Studio I/O Module, which converts SDI feeds into NDI. See the link below: https://bhpho.to/3AIFrB8

Q: 4. Is it possible to operate all the switcher functionality with the software (without having to use the physical control panel)?

A: For questions regarding the functionality of the NewTek TriCaster TC1 Video Switcher & Small Control Panel Kit, please contact the Studio Sales Team Studio Sales Team at TheStudio@bhphoto.com.

Q: 5. Where can I get a replacement black ring gasket that is on the outside?

A: Unfortunately replacement parts are not available at B&H. Please contact Atlas Sound directly for assistance. a href= http://www.atlassound.com/contactmap target= _blank http://www.atlassound.com/contactmap/a

Q: 6. I could not find manual to Tricasters. Could you direct me to gather a copy?

A: You can find a manual for the Vizrt TriCaster TC1 (2 RU) here: https://bhpho.to/3VXY8Li.

Q: 7. whats the difference between the NC1io and the NC2io?

A: What the NewTek NC2 Studio I/O Module offers over the NewTek NC1 Studio I/O Module (1 RU) is 12G-SDI and 10 GbE and support for NDI 5.

Q: 8. Would this work with a Tricaster 8000 Control Surface?

A: The NewTek TriCaster Mini X HDMI is compatible with the following controller: TC1SP, MiniCS, TC1LP, 8000CS, 860CS, 460CS, 460CS, 40CS, TW850, and LC11. See the link below: https://bhpho.to/460XmR0

Q: 9. Can I use my 460 control panel with the TC1 ?

A: Yes, the Tricaster 460 control panel is compatible with the Tricaster TC1.

Q: 10. Does this item come with a surface controller and how many inputs are there?

A: Yes, The control surface shown in the images would be included. Also the NewTek Tricaster 410 Plus has the following connections. INPUT - Network Video Input8 x IP video inputs via NDI, res-independent, with support for key and fill 4 x HD/SD-SDI connections supporting video input in any combination of standard formats, resolutions, and frame rates OUTPUT - Network Video Output4 x independent IP video mix outputs via NDI® SDI Video Output2 x independently configurable HD/SD video outputs, with support for up to 4 simultaneous external connections More info about the control panel included in the kit. https://bhpho.to/3G3xjxf