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Related Questions and Answers

Q: 1. I pre-ordered the Mavic, and this wasn't available at the time. Does this need to be purchased with the Mavic, or can it be added after receiving the Mavic?

A: I just contacted B&H customer support. It's easy to now add DJI Care Refresh to your existing back-ordered order. But note that once you do so, you cannot cancel the DJI Care Refresh, so if you're considering canceling the pre-order of your Mavic, you'll need to weigh the options.

Q: 2. When you say don't activate the Mavic before you have the Care Refresh....... by activate, do you mean registering the Mavic with DJI? Thanks for your reply.

A: Hello Reginald. Yes, there is an activation process to register the aircraft. It is this activation process to which we are referring. Thanks.

Q: 3. Hello phphotovideo Team, so i live in Germany. Is it possible to activate my Drone in Germany with the DJI Refresh Activation Code that you are offering? Thanks a lot & have a nice day

A: Hey Sven. You will have to purchase DJI Care Refresh in the same region you expect to use it.

Q: 4. Are you saying that if I purchase this for $99, I will still have to pay an additional charge should accidental damage occur?

A: Hello Eugene. DJI Care Refresh is bound to the aircrafts serial number. If you want to replace your aircraft, contact DJI Support via phone, email, or live chat. Then send your aircraft to a designated DJI repair center under the instruction of DJI Support staff. Our repair staff will conduct damage assessment and send you a repair invoice. After receiving the invoice, you can either choose to repair your aircraft for the quoted price or replace the aircraft under DJI Care Refresh. You will receive a brand new or refurbished unit after paying the fee specified in your DJI Care Refresh Service Agreement. Each time the replacement service is requested, in North America region (US & Canada), the first time replacement fee is $79, the second time replacement fee is $129. For further info you're welcome to see our information page at a href= http://www.dji.com/service/djicare-refresh/info#s4 target= _blank http://www.dji.com/service/djicare-refresh/info#s4/a

Q: 5. If I buy the Mavic from BH but live in Canada, can I still get the Dji care and is it valid? Are the drones linked to USA only?

A: Hello. DJI Care Refresh is valid for Canada. Thanks.

Q: 6. It's been over a year since I bought my mavic with the care refresh warranty. Am I allowed to buy it again to cover it for another year?

A: No, you cannot extend DJI Care Refresh after it expires.

Q: 7. How long will it be supported by Google?

A: Lenovo has not specified any end of life date for the Chromebox Micro. Similarly Google has not specified any end of support date for their services.

Q: 8. I purchased a DJI Mavic Pro new from an Apple Store. Can I purchase the DJI Care Refresh from B&H and add it to my aircraft that was purchased from the Apple Store? If so, what is the procedure?

A: Hello Reginald. Once your DJI Mavic Pro is delivered to you, you can purchase DJI Care Refresh at that time. Do not activate the DJI Mavic Pro aircraft until you have purchased DJI Care Refresh. This is because once you activate the aircraft, you have 48hrs in which to bind a DJI Care Refresh service plan to it. Thanks.

Q: 9. I'm buying in the USA but will be moving to Costa Rica. will this be covered there under this plan?

A: Hello William. If you purchased your DJI Care Refresh in the US, you can only replace your product at an official service center within the USA. Thanks.

Q: 10. I already fly por a week mi Mavic. There is a way that I can buy the care refresh after activation???

A: Hello Ramiro. Once you activate the aircraft via the DJI GO app, you have 48hrs in which to bind the DJI Care Refresh service plan to it. However, if you have already activated your aircraft and 48 hours have passed, you will need to go through the video verification process - you can see more about the video verification process at https://a href= http://repair.dji.com/en/djicare/customerupload. target= _blank repair.dji.com/en/djicare/customerupload./a Thanks.