Optimize management and maintenance with the DTEN Orbit Pro Service Plan for Mate - 2 Yearsfrom DTEN. Providing two years of coverage, this manufacturer service plan includes remote device update and system monitoring as well as remote device repair and management. Plus, minimize downtime and get peace of mind with advance parts replacement and an extended warranty during the service term. Product training and 24/5 support help you tackle obstacles, while 2-hour service level objectives allow you to recover from issues quickly. This service plan also includes a customer success manager (CSM) pool, service check-in, and executive reviews.

Please note, 24/5 support excludes major holidays.

For Mate Zoom Controller    Manufacturer Service Plan    Remote Device Update & System Monitoring    Remote Device Repair & Management    Advance Parts Replacement    Extended Warranty for Service Term    Product Training and 24/5 Support    2-Hour Service Level Objectives    Includes Customer Success Manager Pool    Service Check-In and Executive Reviews

Get workspace insights and device monitoring services with easy account setup for quick onboarding of DTEN devices

Orbit provides a window into collaboration environments across an organization, highlighting how devices are performing and being used.

This service plan includes a lifetime device warranty as long as the device is managed by the service (business), available for all DTEN devices.

Subscription plans meet the needs of every customer. Plus, Orbit can be added to DTEN products at any time, not just when the original purchase is made.

Designed to enhance the DTEN user experience, Orbit is designed for growth, incorporating new services based on customer feedback.

Control your devices with tools like centralized and remote device and user management, diagnosis and repair, device status and health monitoring, and firmware updates.

Minimize equipment downtime with advance parts replacement and comprehensive device coverage. Products are protected by the DTEN extended warranty for the length of your plan.

Get up to 24/5 access to DTEN's knowledgeable experts with live or pre-recorded product trainings, live customer support, and personalized and dedicated support options.

Related Questions and Answers

Q: 1. Does the camera mount pin on the top line up exactly with the tripod mount bolt on the bottom?

A: No it's a nice piece of equipment but not suited for product photography.It can be used upside down but it's not ideal.

Q: 2. Can this be mounted to a tripod? The photo of the back shows what might be a tripod socket, just want to be sure.

A: There is a standard tripod socket on the bottom side of the mic.

Q: 3. Does this have a way to scroll? I see no scroll wheel or anything that would do so.

A: There is a touch pad on both sides of the trackball that you swipe up or down to scroll.

Q: 4. How does the DMX function work? Is there an assigned DMX address?

A: The DMX function can be assigned as two channels: one for dimming and one for color.

Q: 5. Can this meter be used for very low light night shots? I have a meter in my old Mamiya Sekor 1000 DTL but I can't read it when it's too dark out, because it's a black needle (if I could get to it I would paint it with some glow in the dark paint).

A: Probably not, you are much better off with a meter that has an LCD readout with backlight. https://www.bhphotovideo.com/c/product/1390250-REG/sekonic_401_305_l_308x_u_flashmate_light_meter.html

Q: 6. where does it made?

A: This item is made in China.

Q: 7. Could these wheels be used to replace the cast wheels on a 127VS Manfrotto dolly or do they have proprietary connectors?

A: I have the manfrotto114 mv with the wheels that came with it and it does not look easy to do. The orbit dolly that they go on is awesome purchase that and you will love it.

Q: 8. 320 tri-x?

A: There's a tick between ISO 200 and 400. That's what I have used.

Q: 9. Where is the receptor head? Can't quite tell; it appears to be on the top vs on the front like with the 398. Do you point the receptor head at your subject?

A: Notice the white slide in the front of the meter. If you slide it to the right (the white little bump will cover the sensor) you will be in incident light mode. That is, you should stand where your subject is and point it towards where you will shoot from then take a reading. This is the most accurate method. If you move the white slide to the left (exposing the sensor) you are in the reflective mode. Here you would aim the meter at your subject from your camera position will be. This is how the light meter in a camera works. The differences in value is what your exposure compensation would be if you where using the camera's light meter.

Q: 10. Can the noise be recorded and then uploaded to a computer with the level of noise?

A: The CM-170 is a meter that measures sound pressure level. You can record audio of the noise you are measuring but the recorded audio may differ from the live audio depending on the capabilities of the microphone and recorder. If you are trying to document a noisy environment to provide proof of the high sound pressure level, like loud noise from construction work, you may want to set up a camera or use a smartphone to record video that shows you actually measuring the level on the meter and also document the time and day it is taking place.