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Related Questions and Answers

Q: 1. I currently use CS6 Teacher versions of two suites so that I can use o Illustrator, In Design, Premiere Pro, Encore, Audition, Photoshop, Lightroom. Will my CS6 Production Premium & CS6 Design and Web versions still work if I install CC Photography Plan?

A: Your existing software should work with having the photography plan installed. You should show separate icons. My laptop came with elements installed but I wanted the photography plan and when I downloaded this plan it never touched any other adobe product that was already installed.

Q: 2. Can the download purchase be installed at any time (i.e. in a month or even longer), or does it have to be downloaded and installed straight away? I want to take advantage of the sale price but I won't get my computer until September

A: The download can be installed at any time.

Q: 3. Will this plan, in addition to all the other capabilities, function as a photo back up service to protect all our images and if so are there any upper storage limits?

A: Well, Lightroom provides you with the ability to organize and catalog your photos but you only get a very limited cloud storage area (2GB) with Adobe CC photography plan. It is not really intended as your cloud storage and backup solution, and you would need to get other physical storage solutions, be it Flickr, Amazon Prime cloud, Google Drive, Smugmug, Zenfolio, etc etc

Q: 4. Is there a difference between purchasing the card for download or just purchasing the download?

A: I was told by B&H that I would be receiving an actual disk with the software on it. I did not. I did receive a card only with an activation number on it. I went to my Adobe account, then to the Creative Cloud, entered my activation number an downloaded PS. It all worked fine, but I expected a CD/DVD with the software on it. The PS is incredible though.

Q: 5. Anybody know how the cloud storage part of this work? thanks

A: Truly I dont. Very confused about whole process. Sorry

Q: 6. Will Adobe CC support my EOS 5D mark IV?

A: I have no problem editing photos take with a 5D Mark IV.

Q: 7. Does it require your computer to always be connected to the Internet? I have limited Internet access ( Costa Rica ) thanks

A: No. just to activate it and downloaded

Q: 8. Is this plan compatiable with Apple new M1 chip?

A: Yes, this is compatible.

Q: 9. Does the 20gb photography plan also include Lightroom Classic? The description only shows Lightroom CC and Photoshop.

A: Yes, the photography plan also includes LRCC, as well as Photoshop Express and Photoshop Camera. For more details on each, please see https://www.adobe.com/creativecloud/photography.html

Q: 10. bought it in 2016 from you. how do I activate it?

A: As this is a download, you should have received an email with a link and a code. If you do not have that, please reach out to our customer service team at cs@bhphoto.com, or by calling in at 800.606.6969 / 212.444.6615 during normal business hours.