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Teradek Pro Care Elite Subscription For Ranger Micro 2500 Receiver

Teradek Pro Care Elite Subscription For Ranger Micro 2500 Receiver
  • Product Code: eq158236
  • Availability: In Stock

$1,167.75 $1,693.24

Keep your Ranger Micro 2500 receiver with Gold mount plate protected with the Teradek Pro Care Elite Subscription for Ranger Micro 2500 Receiversupport plan from Teradek. Providing one year of coverage, this manufacturer protection plan extends the basic warranty for one year and provides 2-day repair time, advanced replacements, extended phone inquiry hours, and short email and voicemail response times. The plan also includes remote diagnostics and engineering support, firmware updates, on-site engineering support, and access to the Teradek knowledge base and tutorials.

NOTE: This plan is only available in the USA.

1-Year Pro Care Elite Support    2-Day Repair Turnaround Time    Advanced Replacements, Firmware Updates    2-Hour Support Response    On-Site and Remote Engineering Support    Tutorial and Knowledge Base Access

Parameters
Length1-Year 
TypeExtended
Start DateDate of Purchase
Eligibility CriteriaWithin Existing Warranty
Scope of CoverageParts & Labor
Included SupportAdvance Exchange, Next Business Day, On-Site, Tech Support
Includes Warranty ExtensionYes
RegionContinental United States

Get routed to high-priority queues for phone and email Monday-Friday.

Related Questions and Answers

Q: 1. What D-tap power cable would be compatable with this?

A: When powering the Teradek Serv Micro, the best D-Tap would be one with an NPF dummy battery, like the GyroVu D-Tap to Sony L-Series Intelligent Dummy Battery (30") (GYGVDTAPSL) will offer the safest form of power.

Q: 2. Can this stream to a Bolt receiver?

A: No, the Teradek Serv Micro cannot stream to a Teradek Bolt receiver.

Q: 3. How many Teradek Spark 4K transmitter/receiver sets can you use at the same time?

A: the unit will accommodate 4 sets in same location anything more than that we would suggest the following. Review the 4k bolt 750 series

Q: 4. What is the tested latency?

A: The average latency of the Teradek Serv Micro is 20ms.

Q: 5. If the battery is finished, does it works when powered with 5v 2a, or it needs more? What are the min and max power input values?

A: No, the Teradek Spark 4K Transmitter (B&H# TE101856) specifically requires a USB PD power source, as can be seen on pp. 2-3 of the manual: https://bhpho.to/3DW1q7u A good option for powering it in the field would be to use the Belkin Boost Charge USB Type-C Power Bank (20,000mAh, 30W) (B&H# BEBPB002BTBK): https://bhpho.to/3xeqtBk

Q: 6. Is there a threaded 1/4-20 mount anywhere on the device? Not seeing it in the photos.

A: Yes, this device has one 1/4 20" connection on the bottom, plus two M3 connections.

Q: 7. Does this come with a power cable?

A: It does not. Multiple power cable options can be viewed in the Recommended Accessories section.

Q: 8. Can the Spark be used simultaneously with the Ace, each having its own separate receiver?

A: The two systems can coexist.

Q: 9. can somebody recommend a usb-c to d-tap power cable for the transmitter, Because I'm looking to plug the transmitter into a V-mount battery to charge?

A: Here are several options: GyroVu D-Tap to USB Type-C Regulated Adapter Cable (30") https://www.bhphotovideo.com/c/product/1385338-REG/gyrovu_gv_dtap_usbc_d_tap_p_tap_to_usb_c_30.html Kondor Blue D-Tap to 5V USB Converter Cable for Gold Mount/V-Mount Battery https://www.bhphotovideo.com/c/product/1537916-REG/kondor_blue_kb_dtapusb1_d_tap_to_5v_usb.html Tether Tools ONsite D-Tap to USB Type-C PD 90W Adapter https://www.bhphotovideo.com/c/product/1538641-REG/tether_tools_sdac14_onsite_d_tap_to_usb_c.html ANDYCINE D-Tap to USB/DC Barrel/D-Tap Power Adapter/Converter https://www.bhphotovideo.com/c/product/1607529-REG/andycine_a_d_usb84_d_tap_to_usb_adapter.html https://www.bhphotovideo.com/c/products/Adapter-Cables/ci/3728?filters=fct_device-connectivity_4067%3Astandard-usb%2Cfct_power-connectivity_4066%3Apower-tap-male

Q: 10. What is the size in mm for the barrel power input?

A: The Teradek Serv Micro provides a 2.1mm x 5.5mm barrel port input.

18/09/2024

[Yes] I recommend updating firmware before using. The latest firmware is not installed on your new Bolt 6. I could not get the IOS App to recognize the units until I updated the firmware on both units. The units were paired out of box and work fine. The TX is small and light. The RX is also light but if you add the Teradek Gold or V mount battery plates the RX, it gets considerably heavier as they are made of metal. I have ordered the H antennas for this unit which will improve short range connection and stability in demanding situations. Overall, these units are a big improvement over their previous models. It would have been nice if Teradek would have included the tiny hex wrench needed to remove the antennas. Only step up from here is the 12G version at twice the price.

5
03/09/2024

[Extended] Love this kit, so far things have connected quick and strongly

5
26/08/2024

[Parts & Labor] Picked up the Bolt 6 LT 750 Tx/Rx combo and needed an extra for the director's monitor. I can toss this on another SmallHD or even soft side it to the back of a giant 60 TV in video village for clients.


Perfect addition to my setup for 2024.

5
18/08/2024

[Parts & Labor] I have two systems of these Spark transmiter /reciever set, they work great, the only thing that I would like to change is the battery life...it is to short, to go through a complete streaming event.
To fix this I purchased a power bank and I connect it to the usb port in the transmiter...it works very well.

5
03/08/2024

[Parts & Labor] This is a nice setup for my Movi Pro! Very light! Works as designed.

5
16/07/2024

[1-Year ] Love this new design and functionality

5
15/07/2024

[Parts & Labor] Solid piece of kit.
Nice to have the option for a cheaper RX to pair with the rest of a Bolt 6 system, even if it is slightly more limited in range & inputs.
Thanks Teradek!

5
01/07/2024

[Yes] Works as described so far with no noticeable lag between spark 4k transmitter/receiver camera and the other SDI camera.

5
23/06/2024

[1-Year ] Using top-notch equipment for filming is key. Get high-quality gear that works with any camera for added flexibility and better overall results. Thanks!

5
21/06/2024

[Parts & Labor] I love this set of Transiers. Very easy to setup and run. In fact, no setup is required! Pairing is almost instantaneous. They do get hot during use and the internal fan is quite.

5

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