The Milestone 2-Year Care Plus for XProtect Expertis a two-year software upgrade plan for your existing XProtect Expert VMS base license. The base license includes three XProtect clients (interfaces) that enable users to access live and recorded video to gain real-time situational awareness and investigate incidents. The clients share common design and basic functionality, simplifying switching between the interfaces as your needs require. XProtect Expert also includes a generic framework for handling metadata, dual authorization capability, multi-live streaming video, and support for XProtect's optional Smart Wall.

Please note that your original license for the VMS software does not expire; however, support for upgrades and updates requires an active SUP. This SUP is for XProtect Expert VMS systems that have current SUPs that have not expired, and provides two years of support.

Provides 2 Years of Support

Provides software upgrade support for your existing XProtect VMS system for two years, for systems that have not lapsed their SUP coverage.

Related Questions and Answers

Q: 1. I broke one of the antennas (landing gear). Where do I send it to get repaired? t Then i'd like to insure it.

A: To use your DJI care refresh you will need to contact DJI support to file a claim. www.dji.com/support

Q: 2. Is the DJI RC Enterprise Pro Controller and the DJI RC Pro controller one and the same?

A: The DJI Mavic 3 Enterprise with 1-Year DJI Care Enterprise Basic has the RC Pro Enterprise Controller which has software the DJI RC Pro Remote Controller does not have.

Q: 3. Does this product come with a battery? It is not listed "In the Box"

A: The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Basic will include one Mavic 3 Intelligent Flight Battery.

Q: 4. Does it have Remote ID?

A: The DJI Mavic 3 Enterprise will now support Remote ID with the latest firmware up DJI Mavic 3 Enterprise v05.02.05.06.

Q: 5. selfland?

A: Yes. The DJI Matrice 350 RTK Commercial Drone will have Return To Home(RTH).

Q: 6. Is this for the Current Version of Xprotect? Or is this for an older version, that we would then need to buy a SUP License to upgrade to the newest version?

A: Yes, it is for the current version. You will also need to purchase device licenses as well as Care+. Milestone will not process an order without Care+.

Q: 7. Is this B&H Care Refresh limited to US-based Phantom 4 Pros? I have a US address but my drone is registered/activated in Australia.

A: Hello Peter. If you have an incident in Australia or the USA, your DJI Care Refresh is valid. However, if the incident occurs outside the USA, you would pay for shipping your aircraft to the US service center. To start the process you can contact us via phone, email or live chat as detailed at a href= http://www.dji.com/support. target= _blank http://www.dji.com/support./a Thanks.

Q: 8. How many batteries can be stored inside of the case?

A: The DJI Mavic 3 Enterprise with 1-Year DJI Care Enterprise Plus' included carrying case can hold one battery.

Q: 9. What are the details on the replacement cost? I can't tell if this plan makes sense if I don't know the numbers.

A: Hello Allan. After you purchase DJI Care Refresh, you will receive prioritized service.In NA region (US & Canada) for DJI Care Refresh Phantom 4 Pro, the first time replacement fee is $99, the second time replacement fee is $149. You'll see these details under the 'Terms of Service' section at a href= http://www.dji.com/service/djicare-refresh/info#s3. target= _blank http://www.dji.com/service/djicare-refresh/info#s3./a Thanks!

Q: 10. If I purchase the DJI REFRESH with a Phantom 4 from B&H, is it automatically registered with DJI or do I have to go to their website to register it?Thank YouCarl

A: Hello Carl. This product must be downloaded from the DJI website. You will receive a separate email with the license code to complete your order within 24 hours. Thanks.