The 3-Year Care Plus for XProtect Expert BLis a three-year software upgrade plan for your existing XProtect Expert VMS base license. The base license includes three XProtect clients (interfaces) that enable users to access live and recorded video to gain real-time situational awareness and investigate incidents. The clients share common design and basic functionality, simplifying switching between the interfaces as your needs require. XProtect Expert also includes a generic framework for handling metadata, dual authorization capability, multi-live streaming video, and support for XProtect's optional Smart Wall.

Please note that your original license for the VMS software does not expire; however, support for upgrades and updates requires an active SUP. This SUP is for XProtect Expert VMS systems that have current SUPS that have not expired, and provides three years of support.

Provides 3 Years of Support

Provides software upgrade support for your existing XProtect VMS system for threes years, for systems that have not lapsed their SUP coverage.

Related Questions and Answers

Q: 1. can i still purchase this care refresh for my phantom 4 pro after i passed the 48 hours time limit? i feel terrible about forgetting to buy this while my drone still not flown yet

A: Call 818-235-0789 and discuss this with them

Q: 2. Does it have Remote ID?

A: The DJI Mavic 3 Enterprise will now support Remote ID with the latest firmware up DJI Mavic 3 Enterprise v05.02.05.06.

Q: 3. What are the details on the replacement cost? I can't tell if this plan makes sense if I don't know the numbers.

A: Hello Allan. After you purchase DJI Care Refresh, you will receive prioritized service.In NA region (US & Canada) for DJI Care Refresh Phantom 4 Pro, the first time replacement fee is $99, the second time replacement fee is $149. You'll see these details under the 'Terms of Service' section at a href= http://www.dji.com/service/djicare-refresh/info#s3. target= _blank http://www.dji.com/service/djicare-refresh/info#s3./a Thanks!

Q: 4. If I purchase the DJI REFRESH with a Phantom 4 from B&H, is it automatically registered with DJI or do I have to go to their website to register it?Thank YouCarl

A: Hello Carl. This product must be downloaded from the DJI website. You will receive a separate email with the license code to complete your order within 24 hours. Thanks.

Q: 5. selfland?

A: Yes. The DJI Matrice 350 RTK Commercial Drone will have Return To Home(RTH).

Q: 6. How many batteries can be stored inside of the case?

A: The DJI Mavic 3 Enterprise with 1-Year DJI Care Enterprise Plus' included carrying case can hold one battery.

Q: 7. Is there an RTK with this configuration, and how many batteries in total with this set?

A: The DJI Mavic 3 Multispectral will include the DJI RTK Module. The DJI Mavic 3 Enterprise with 1-Year DJI Care Enterprise Plus will include 1 Mavic 3 Intelligent Flight Battery.

Q: 8. Is this for the Current Version of Xprotect? Or is this for an older version, that we would then need to buy a SUP License to upgrade to the newest version?

A: Yes, it is for the current version. You will also need to purchase device licenses as well as Care+. Milestone will not process an order without Care+.

Q: 9. What is the difference between the Plus and the Basic?

A: The difference will be the DJI care offered with each package. The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Plus includes one year of DJI Care Enterprise Plus coverage, which includes unlimited free repairs and replacements. The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Basic includes one year of DJI Care Enterprise Basic coverage, which includes two low-price replacements.

Q: 10. can i use the same device license on multiple computers for monitoring and control the same camera from different locations?

A: No, the Milestone XProtect Expert Video Management System Base License license would reside on a single server. However, Milestone has client applications that would allow you to view in multiple locations.