The 3-Year Opt-In Care Plus for XProtect Expertis a three-year software upgrade plan for your existing XProtect Expert VMS base license. The base license includes three XProtect clients (interfaces) that enable users to access live and recorded video to acquire real-time situational awareness and investigate incidents. The clients share common design and basic functionality, simplifying switching between the interfaces as your needs require. XProtect Expert also includes a generic framework for handling metadata, dual authorization capability, multi-live streaming video, and support for XProtect's optional Smart Wall.

Please note that your original license for the VMS software does not expire; however, support for upgrades and updates requires an active SUP. This SUP is for XProtect Expert VMS systems that have lapsed SUPs.

Provides 3 Years of Support

Required when you wish to add software upgrade support after the lapse of a previous SUP, or if you never purchased an SUP.

Provides software upgrade support for your existing XProtect VMS system for three years.

Related Questions and Answers

Q: 1. What are the details on the replacement cost? I can't tell if this plan makes sense if I don't know the numbers.

A: Hello Allan. After you purchase DJI Care Refresh, you will receive prioritized service.In NA region (US & Canada) for DJI Care Refresh Phantom 4 Pro, the first time replacement fee is $99, the second time replacement fee is $149. You'll see these details under the 'Terms of Service' section at a href= http://www.dji.com/service/djicare-refresh/info#s3. target= _blank http://www.dji.com/service/djicare-refresh/info#s3./a Thanks!

Q: 2. Is this B&H Care Refresh limited to US-based Phantom 4 Pros? I have a US address but my drone is registered/activated in Australia.

A: Hello Peter. If you have an incident in Australia or the USA, your DJI Care Refresh is valid. However, if the incident occurs outside the USA, you would pay for shipping your aircraft to the US service center. To start the process you can contact us via phone, email or live chat as detailed at a href= http://www.dji.com/support. target= _blank http://www.dji.com/support./a Thanks.

Q: 3. Does this version also do Thermal or is there an add on for Thermal so that is it is capable of Night Vision and Thermal?

A: The DJI Matrice 350 RTK Commercial Drone with 1 Year of Care Basic Coverage will not include a thermal camera. For thermal camera use on the 350RTK, you will need to purchase the compatible DJI Zenmuse H20T Camera with DJI Enterprise Shield Basic Coverage.

Q: 4. What is the difference between the Plus and the Basic?

A: The difference will be the DJI care offered with each package. The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Plus includes one year of DJI Care Enterprise Plus coverage, which includes unlimited free repairs and replacements. The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Basic includes one year of DJI Care Enterprise Basic coverage, which includes two low-price replacements.

Q: 5. Does this drone have a "Return to Control" ability for offshore use from aboard moving vessels?

A: The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Basic features Return to Home, where the drone will automatically return to the GPS location it took off from, but it does not have a Return to Control feature for the drone to automatically return to the pilot if the pilot has moved since the drone took off.

Q: 6. Is the DJI RC Enterprise Pro Controller and the DJI RC Pro controller one and the same?

A: The DJI Mavic 3 Enterprise with 1-Year DJI Care Enterprise Basic has the RC Pro Enterprise Controller which has software the DJI RC Pro Remote Controller does not have.

Q: 7. can i use the same device channel license multiple times on different computers to monitor and control the same camera ?

A: No, the Milestone XProtect Expert Video Management System Base License would be for a single computer installation or server. Milestone offers client software for remote view.

Q: 8. Does it have Remote ID?

A: The DJI Mavic 3 Enterprise will now support Remote ID with the latest firmware up DJI Mavic 3 Enterprise v05.02.05.06.

Q: 9. Is there an RTK with this configuration, and how many batteries in total with this set?

A: The DJI Mavic 3 Multispectral will include the DJI RTK Module. The DJI Mavic 3 Enterprise with 1-Year DJI Care Enterprise Plus will include 1 Mavic 3 Intelligent Flight Battery.

Q: 10. Does this product come with a battery? It is not listed "In the Box"

A: The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Basic will include one Mavic 3 Intelligent Flight Battery.