Purchase 5-years of milestone security camerafor round-the-clock technical support from a Milestone expert for addressing software and device issues that may arise. Care Premium provides end-users with a quick solution for technical issues pertaining to installation or everyday use of the Milestone XProtect Expert software. For a complete solution, a base license must be purchased for each VMS, and a device license must be purchased for all connected cameras.

Offers 24/7 Tech Support    Compatible with XProtect Expert    Extends Milestone Care Plus    Electronic License E-Mailed to Purchaser

Related Questions and Answers

Q: 1. Does this camera work on a Mobile device?

A: This camera is a standalone device. If you want to review the recorded footage you would have to either connect the camera to the computer or take the SD card out and connect that to the computer through a memory card reader.

Q: 2. Item stopped recording

A: There are may reasons a security solution could stop working. However, here is a link to support contact at Eufy solutions. Support Contact: https://bit.ly/47aq8Pj

Q: 3. Do have the charger for this product?

A: The KJB Security Products Pen with 720p Covert Camera BH #KJDVR703 may be charged via a computer's USB port or most any mobile phone USB/AC charger. Xuma 2.4A USB Charger with Folding Prongs B&H # XUCAC124 https://bhpho.to/3JwiZgW Charges Tablets, Smartphones, and More Single USB Charging Port 100-240 VAC, 50/60 Hz Input 12W of Power Compact and Lightweight

Q: 4. will this make still photographs?

A: The KJB Security Products Pen with 720p Covert Camera BH #KJDVR703 shoots video only.

Q: 5. How badly does this system eat wifi bandwidth? I want a camera system for the cabin but it is in an area that has dsl over a phone line only. Would this system eat up the limited bandwidth we have?

A: The eufy Security eufyCam 3 4K UHD Wireless Security Camera Kit would not use your network bandwidth to connect to each camera. The Homebase 3 AI NVR included with the kit would handle communication between each connected camera. You can connect up to 10 cameras to the Homebase 3 kit. The only bandwidth used may be from the Eufy App that connects to the homebase 3.

Q: 6. B&H # BR255HCBB001: color video or B&W?

A: This has a color image

Q: 7. Will these be flagged at security in the airport?

A: The KJB Security Products Glasses with 720p Covert Camera (BH # KJDVR295) should not be flagged. Please contact the airlines and airports for details prior to travel.

Q: 8. Is this for the Current Version of Xprotect? Or is this for an older version, that we would then need to buy a SUP License to upgrade to the newest version?

A: Yes, it is for the current version. You will also need to purchase device licenses as well as Care+. Milestone will not process an order without Care+.

Q: 9. Can the video be offloaded/downloaded from where it is stored?

A: The video shot by the eufy Security eufyCam 2 Pro 4MP Wireless Security Camera Kit BH #EUT88511D1 cannot be offloaded.

Q: 10. will it do snap shot?

A: I don't believe it does. This product doesn't even record as advertised, so I would shop for something else.