The XProtect Corporate 1-Year Care Plus Licenseoffers one year of support. This manufacturer support plan is required for XProtect Corporate installation.

Please note, Care Plus is mandatory for XProtect Corporate installation (applicable to both XPCOBT and XPCODL licenses, and possibly XPCOMIDL licenses) for a minimum of one year after the initial purchase of the XPCOBT Base Server license.

For XProtect Corporate Base License    Manufacturer Support Plan    Includes Trade-In Support    Required for XProtect Corporate Install

Milestone Care Plus enables end-customers to choose the best solution for today and the future. As Milestone adds new functionality to its products on a regular basis, Milestone Care Plus lets end-customers keep up with every innovation while protecting their initial investment. Milestone Care Plus grants the end-customer access to new versions of the purchased product and offers a unique trade-in policy, where the end-customer receives 100% credit for their current Milestone product when upgrading to a newer or more advanced Milestone product.

Related Questions and Answers

Q: 1. What are the details on the replacement cost? I can't tell if this plan makes sense if I don't know the numbers.

A: Hello Allan. After you purchase DJI Care Refresh, you will receive prioritized service.In NA region (US & Canada) for DJI Care Refresh Phantom 4 Pro, the first time replacement fee is $99, the second time replacement fee is $149. You'll see these details under the 'Terms of Service' section at a href= http://www.dji.com/service/djicare-refresh/info#s3. target= _blank http://www.dji.com/service/djicare-refresh/info#s3./a Thanks!

Q: 2. If I purchase the DJI REFRESH with a Phantom 4 from B&H, is it automatically registered with DJI or do I have to go to their website to register it?Thank YouCarl

A: Hello Carl. This product must be downloaded from the DJI website. You will receive a separate email with the license code to complete your order within 24 hours. Thanks.

Q: 3. Where the heck is my email with the download instructions and code??!?!

A: Pleas email your order number to cs@bhphoto.com to check order and download status.

Q: 4. can i use the same device license on multiple computers for monitoring and control the same camera from different locations?

A: No, the Milestone XProtect Expert Video Management System Base License license would reside on a single server. However, Milestone has client applications that would allow you to view in multiple locations.

Q: 5. Is this for the Current Version of Xprotect? Or is this for an older version, that we would then need to buy a SUP License to upgrade to the newest version?

A: Yes, it is for the current version. You will also need to purchase device licenses as well as Care+. Milestone will not process an order without Care+.

Q: 6. Can this be used to extend an existing subscription?

A: No, the Malwarebytes Premium Cybersecurity Software (Download, 5-Device License, 1-Year) can not be used to extend an existing subscription.

Q: 7. can i use the same device channel license multiple times on different computers to monitor and control the same camera ?

A: No, the Milestone XProtect Expert Video Management System Base License would be for a single computer installation or server. Milestone offers client software for remote view.

Q: 8. Is there an RTK with this configuration, and how many batteries in total with this set?

A: The DJI Mavic 3 Multispectral will include the DJI RTK Module. The DJI Mavic 3 Enterprise with 1-Year DJI Care Enterprise Plus will include 1 Mavic 3 Intelligent Flight Battery.

Q: 9. Does this version also do Thermal or is there an add on for Thermal so that is it is capable of Night Vision and Thermal?

A: The DJI Matrice 350 RTK Commercial Drone with 1 Year of Care Basic Coverage will not include a thermal camera. For thermal camera use on the 350RTK, you will need to purchase the compatible DJI Zenmuse H20T Camera with DJI Enterprise Shield Basic Coverage.

Q: 10. Can the orientation lights be turned off?

A: The front LEDs of the DJI Mavic 3 Thermal with 2-Year DJI Care Enterprise Basic will automatically turn off when recording when LEDs are set to Auto in DJI Pilot 2. The rear LEDs are not able to be disabled at this time and it is not recommended to disable them for safety reason.