eCarePAK plans are optional direct-from-Canon plans that extend service beyond the initial warranty period and replace the CarePAK card.
eCarePAK plans take one of two forms depending on the imageFORMULA scanner model purchased, Advanced Exchange or On-Site, and they are available for variable durations. eCarePAK plans are "virtual", and do not require a hardcopy card as the CarePAK plans did.

• Parts and labor coverage, to protect from unforeseen repair costs, and limit post-purchase expenses
• Toll-free access to Canon's experienced tech support staff
• Advanced issues become elevated calls that are handled by trained product engineers for more explicit product troubleshooting
• Prompt service, responsive to user needs
• Highly developed repair facilities with Canon-trained technicians to assure quality repairs
• Canon owned and managed exchange facilities for quick, efficient processing
• Quick turnaround for support and next day delivery of replacement units to minimize downtime

Related Questions and Answers

Q: 1. Does this provide international coverage?

A: No, this warranty plan would not provide international coverage

Q: 2. Does this cover malfunction of the print head? I have had this occur twice with this model

A: It covers incidents of accidental damage, including dropping, power surges, and spilling liquids, as well as wear and tear that occurs during regular use

Q: 3. What failures are not covered under the Epson extended warranty?

A: The Epson 1-Year Preferred Plus Extended Service Plan for Select Inkjet Printers BH #EPPSNPIJD1 • MFR #EPPSNPIJD1 will cover manufacturer defects that Epson will send a technician to perform the repair.

Q: 4. Does this plan coverage start at date of purchase, or does this plan coverage start AFTER the 1 year manufacturer warranty ends?

A: The Canon 2-Year CarePAK PLUS Service Plan with ADP for PowerShot Cameras ($400.00-$499.99) begins at the date of purchase.

Q: 5. Do I have to do anything with this, or is it automatically applied? Do I need to register anything?

A: Yes, within 3 business days after your purchase Canon CarePAK PRO, you will receive an email confirmation from Canon with your CarePAK contract number and activation.

Q: 6. Does this cover being dropped in water?

A: Absolutely, drops and spills.

Q: 7. Purchased along with Canon XA40, will it automatically go into effect when I register camera or do I have to activate this extended warranty?

A: When purchasing it with the camera it will automatically be tied to the serial number and activated. You should double check it on Canon's website if you would like.

Q: 8. Do I need to activate carepak?

A: Yes you must register the Canon Carepak within 30 days of its purchase at usa.canon.com.

Q: 9. Does this cover theft?

A: Unfortunately, the Canon 3-Year CarePAK PLUS Service Plan with ADP for EF, EF-M, and RF Lenses ($2000-$2499.99) does not cover theft.

Q: 10. This item is listed as "for EF, EF-M, and RF lenses." Does that include EF-S lenses as well?

A: Yes, Canon EF-S lenses are also covered by this plan.