Get peace of mind with XProtect Corporate Base License 2-Year Care Premiumfrom Milestone. Providing 2 years of coverage, this manufacturer support plan includes around-the-clock tech support so you can overcome critical or time-sensitive security issues quickly. Milestone Care Premium is designed for use in high security installations.

Please note, this license is delivered electronically via email. Milestone Care Plus must be purchased as a prerequisite for Milestone Care Premium and must be valid for the same period. An end user may only have one Milestone Care Premium contract, which must cover all Milestone products that the end-user has purchased.

For XProtect Corporate Base License    Manufacturer Support Plan    Around-the-Clock Tech Support

Related Questions and Answers

Q: 1. Does it have Remote ID?

A: The DJI Mavic 3 Enterprise will now support Remote ID with the latest firmware up DJI Mavic 3 Enterprise v05.02.05.06.

Q: 2. Is this B&H Care Refresh limited to US-based Phantom 4 Pros? I have a US address but my drone is registered/activated in Australia.

A: Hello Peter. If you have an incident in Australia or the USA, your DJI Care Refresh is valid. However, if the incident occurs outside the USA, you would pay for shipping your aircraft to the US service center. To start the process you can contact us via phone, email or live chat as detailed at a href= http://www.dji.com/support. target= _blank http://www.dji.com/support./a Thanks.

Q: 3. Does this drone have a "Return to Control" ability for offshore use from aboard moving vessels?

A: The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Basic features Return to Home, where the drone will automatically return to the GPS location it took off from, but it does not have a Return to Control feature for the drone to automatically return to the pilot if the pilot has moved since the drone took off.

Q: 4. Is the DJI RC Enterprise Pro Controller and the DJI RC Pro controller one and the same?

A: The DJI Mavic 3 Enterprise with 1-Year DJI Care Enterprise Basic has the RC Pro Enterprise Controller which has software the DJI RC Pro Remote Controller does not have.

Q: 5. can i use the same device license on multiple computers for monitoring and control the same camera from different locations?

A: No, the Milestone XProtect Expert Video Management System Base License license would reside on a single server. However, Milestone has client applications that would allow you to view in multiple locations.

Q: 6. can i still purchase this care refresh for my phantom 4 pro after i passed the 48 hours time limit? i feel terrible about forgetting to buy this while my drone still not flown yet

A: Call 818-235-0789 and discuss this with them

Q: 7. can one purchase this coverage later, after the drone was purchased?

A: You can add the Autel Robotics 1-Year Care Premium Support Plan for EVO II Dual 640T RTK Rugged Bundle V3 to a previously purchased drone as long as the drone was first activated within the last 48 hours, and the drone is still within its original manufacturer warranty.

Q: 8. What is the difference between the Plus and the Basic?

A: The difference will be the DJI care offered with each package. The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Plus includes one year of DJI Care Enterprise Plus coverage, which includes unlimited free repairs and replacements. The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Basic includes one year of DJI Care Enterprise Basic coverage, which includes two low-price replacements.

Q: 9. What are the details on the replacement cost? I can't tell if this plan makes sense if I don't know the numbers.

A: Hello Allan. After you purchase DJI Care Refresh, you will receive prioritized service.In NA region (US & Canada) for DJI Care Refresh Phantom 4 Pro, the first time replacement fee is $99, the second time replacement fee is $149. You'll see these details under the 'Terms of Service' section at a href= http://www.dji.com/service/djicare-refresh/info#s3. target= _blank http://www.dji.com/service/djicare-refresh/info#s3./a Thanks!

Q: 10. can i use the same device channel license multiple times on different computers to monitor and control the same camera ?

A: No, the Milestone XProtect Expert Video Management System Base License would be for a single computer installation or server. Milestone offers client software for remote view.