Get peace of mind with XProtect Corporate 5-Year Care Premium Licensefrom Milestone. Providing 5 years of coverage, this manufacturer support plan includes around-the-clock tech support so you can overcome critical or time-sensitive security issues quickly. Milestone Care Premium is designed for use in high security installations.

Please note, this license is delivered electronically via email. Milestone Care Plus must be purchased as a prerequisite for Milestone Care Premium and must be valid for the same period. An end user may only have one Milestone Care Premium contract, which must cover all Milestone products that the end-user has purchased.

For XProtect Corporate Base License    Manufacturer Support Plan    Around-the-Clock Tech Support

Related Questions and Answers

Q: 1. Is this for the Current Version of Xprotect? Or is this for an older version, that we would then need to buy a SUP License to upgrade to the newest version?

A: Yes, it is for the current version. You will also need to purchase device licenses as well as Care+. Milestone will not process an order without Care+.

Q: 2. can i use the same device channel license multiple times on different computers to monitor and control the same camera ?

A: No, the Milestone XProtect Expert Video Management System Base License would be for a single computer installation or server. Milestone offers client software for remote view.

Q: 3. can i use the same device license on multiple computers for monitoring and control the same camera from different locations?

A: No, the Milestone XProtect Expert Video Management System Base License license would reside on a single server. However, Milestone has client applications that would allow you to view in multiple locations.

Q: 4. can i still purchase this care refresh for my phantom 4 pro after i passed the 48 hours time limit? i feel terrible about forgetting to buy this while my drone still not flown yet

A: Call 818-235-0789 and discuss this with them

Q: 5. What is the difference between the Plus and the Basic?

A: The difference will be the DJI care offered with each package. The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Plus includes one year of DJI Care Enterprise Plus coverage, which includes unlimited free repairs and replacements. The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Basic includes one year of DJI Care Enterprise Basic coverage, which includes two low-price replacements.

Q: 6. Where the heck is my email with the download instructions and code??!?!

A: Pleas email your order number to cs@bhphoto.com to check order and download status.

Q: 7. I broke one of the antennas (landing gear). Where do I send it to get repaired? t Then i'd like to insure it.

A: To use your DJI care refresh you will need to contact DJI support to file a claim. www.dji.com/support

Q: 8. can one purchase this coverage later, after the drone was purchased?

A: You can add the Autel Robotics 1-Year Care Premium Support Plan for EVO II Dual 640T RTK Rugged Bundle V3 to a previously purchased drone as long as the drone was first activated within the last 48 hours, and the drone is still within its original manufacturer warranty.

Q: 9. What are the details on the replacement cost? I can't tell if this plan makes sense if I don't know the numbers.

A: Hello Allan. After you purchase DJI Care Refresh, you will receive prioritized service.In NA region (US & Canada) for DJI Care Refresh Phantom 4 Pro, the first time replacement fee is $99, the second time replacement fee is $149. You'll see these details under the 'Terms of Service' section at a href= http://www.dji.com/service/djicare-refresh/info#s3. target= _blank http://www.dji.com/service/djicare-refresh/info#s3./a Thanks!

Q: 10. Can the orientation lights be turned off?

A: The front LEDs of the DJI Mavic 3 Thermal with 2-Year DJI Care Enterprise Basic will automatically turn off when recording when LEDs are set to Auto in DJI Pilot 2. The rear LEDs are not able to be disabled at this time and it is not recommended to disable them for safety reason.