The HP 3-Year Notebook Hardware Support Pickup Returnfrom HP 3-Year Notebook Hardware Support Pickup Returnprovides users with high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible and in-warranty HP Chromebook 11 G5 EE, Chromebook 11 G6 EE, Chromebook 14 G5, Chromebook x360 11 G1 EE, Stream 11 Pro G4 EE, and Stream 14 Pro systems at a designated HP repair center. This service includes remote problem diagnosis and telephone support, pickup, offsite repair, which typically takes 3-5 days, materials and parts, labor, and return shipping costs. External displays are not covered.

Remote Problem Diagnosis    Telephone Support    Prepaid Shipment to HP Repair Center    3 to 5 Business Day Offsite Repair    Includes Parts, Materials, and Labor    Prepaid Return Shipment    Products Must Be Under Warranty    For the HP Chromebook 11 G5 & 11 G6    For the HP Chromebook 14 G5 & x360 11 G1    For the HP Stream 11 Pro G4 & Stream 14

Send your hardware to an HP designated repair center, deliver it in person, or arrange for pickup. Choose the service with the shipment option that works best for you.

HP's expert technicians have the tools and resources to repair your equipment properly.

For products in non-critical environments, a pickup and return service offers a reliable, lower-cost alternative to onsite support.

Related Questions and Answers

Q: 1. Is the RGB per key?

A: Yes, the HP OMEN 16-b1020nr's keyboard RGB backlights are individually customizable.

Q: 2. I’m looking for best pen for this laptop?

A: The HP ENVY x360 - 15-dr1010nr laptop is compatible with the HP Tilt Stylus Pen, 2MY21AA#ABL.

Q: 3. can i get SSD rather than hardrives?

A: No, At this moment the Avid Nexus solutions work with HDDs for the main storage and SSD's are used for cache.

Q: 4. What is the compatible Stylus/Pen to use on this screen? Thanks

A: The HP 15.6" ENVY x360 Multi-Touch 2-in-1 Laptop (Natural Silver) BH #HE340M1UA works with the HP Rechargeable MPP 2.0 Tilt Pen, product number 3J122AA.

Q: 5. Hi! Is the RAM memory is upgarable? Thanks!

A: No, the RAM is not upgradeable on this HP 13.5" Elite Dragonfly G4 Multi-Touch Notebook.

Q: 6. Does the keyboard have number pad?

A: The keyboard on the HP 15.6" ENVY x360 15-eu1073cl Multi-Touch 2-in-1 Laptop does not have a number pad.

Q: 7. HP Warranty?

A: The HP 15.6" ProBook 450 G10 Multi-Touch Notebook comes with a limited one-year warranty from the manufacturer.

Q: 8. Is the keyboard backlit?

A: yes

Q: 9. Does the keyboard come with arabic/English?

A: No, the HP 16.1" OMEN 16-b1020nr Gaming Laptop BH #HE641K5UA comes with a North American QWERTY keyboard.

Q: 10. Can I plug in another M.2 2280 NVMe PCIe SSD?

A: The HP 16.1" OMEN 16-b1020nr Gaming Laptop has one in use M.2 slot.