Purchase five years of Milestone Care Premium XProtect Express+ 5-Year Licensefor an Milestone Care Premium XProtect Express+ 5-Year Licensefrom Milestone Care Premium XProtect Express+ 5-Year Licenseto gain access to firmware updates and trade-in options for your XProtect Express+ software. Care Premium provides round-the-clock technical support from a Milestone expert for addressing software and device issues that may arise and provides end users with a quick solution for technical issues pertaining to installation or everyday use of the Milestone XProtect Express+ software.

Note: License is delivered electronically via email.

Offers 24/7/365 Technical Support    User Forums & eLearning Access    Chat Support & Knowledge Base    Access to Firmware Upgrades    Customer Dashboard    Push Notifications & Smart Connect    Localized Support & Prioritized Handling    Electronic License Emailed to Purchaser

Related Questions and Answers

Q: 1. What is the difference between the Plus and the Basic?

A: The difference will be the DJI care offered with each package. The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Plus includes one year of DJI Care Enterprise Plus coverage, which includes unlimited free repairs and replacements. The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Basic includes one year of DJI Care Enterprise Basic coverage, which includes two low-price replacements.

Q: 2. What are the details on the replacement cost? I can't tell if this plan makes sense if I don't know the numbers.

A: Hello Allan. After you purchase DJI Care Refresh, you will receive prioritized service.In NA region (US & Canada) for DJI Care Refresh Phantom 4 Pro, the first time replacement fee is $99, the second time replacement fee is $149. You'll see these details under the 'Terms of Service' section at a href= http://www.dji.com/service/djicare-refresh/info#s3. target= _blank http://www.dji.com/service/djicare-refresh/info#s3./a Thanks!

Q: 3. Where the heck is my email with the download instructions and code??!?!

A: Pleas email your order number to cs@bhphoto.com to check order and download status.

Q: 4. How many batteries can be stored inside of the case?

A: The DJI Mavic 3 Enterprise with 1-Year DJI Care Enterprise Plus' included carrying case can hold one battery.

Q: 5. Hi. Can dji care refresh be used to cover repairs at certified dji repair centers located in NYC?

A: Hello Jordan. If you have an incident, at that time contact DJI Support via phone, email, or live chat. Then you would send your product to a designated DJI repair center under the instruction of DJI Support staff. Thanks.

Q: 6. can one purchase this coverage later, after the drone was purchased?

A: You can add the Autel Robotics 1-Year Care Premium Support Plan for EVO II Dual 640T RTK Rugged Bundle V3 to a previously purchased drone as long as the drone was first activated within the last 48 hours, and the drone is still within its original manufacturer warranty.

Q: 7. Is the DJI RC Enterprise Pro Controller and the DJI RC Pro controller one and the same?

A: The DJI Mavic 3 Enterprise with 1-Year DJI Care Enterprise Basic has the RC Pro Enterprise Controller which has software the DJI RC Pro Remote Controller does not have.

Q: 8. can i use the same device license on multiple computers for monitoring and control the same camera from different locations?

A: No, the Milestone XProtect Expert Video Management System Base License license would reside on a single server. However, Milestone has client applications that would allow you to view in multiple locations.

Q: 9. Is this B&H Care Refresh limited to US-based Phantom 4 Pros? I have a US address but my drone is registered/activated in Australia.

A: Hello Peter. If you have an incident in Australia or the USA, your DJI Care Refresh is valid. However, if the incident occurs outside the USA, you would pay for shipping your aircraft to the US service center. To start the process you can contact us via phone, email or live chat as detailed at a href= http://www.dji.com/support. target= _blank http://www.dji.com/support./a Thanks.

Q: 10. can i still purchase this care refresh for my phantom 4 pro after i passed the 48 hours time limit? i feel terrible about forgetting to buy this while my drone still not flown yet

A: Call 818-235-0789 and discuss this with them