Keep your laptop protected with the HP Premier Care 3-Year Hardware Support Essentialfrom HP. Providing 3 years of coverage, this manufacturer support plan provides next business day on-site hardware support. Replacement parts and materials are included in the support plan, as are formal escalation procedures and management and access to electronic support information and tools. And, with HP's defective media retention feature, you can receive a replacement drive without forfeiting the old one. Travel support allows for on-site repairs while working in the office, at home, or on the road.

Please note, to take advantage of this warranty, your hardware must currently be under its native warranty. Service starts on the date of your hardware purchase, and service levels and response times may vary depending on your geographic location. Please be aware that external displays are not covered.

For Select HP Laptops    Manufacturer Support Plan    Next Business Day On-Site Support    Defective Media Retention    Travel Support    Includes Replacement Parts & Materials    HP Remote System Access and Support

In-person repairs, parts and service will arrive at your door the next business day. HP experts are on the job nine hours a day, five days a week. Please note, service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase.

Know that your hardware will be good as new as soon as possible thanks to HP's knowledgeable expertise and efficient service and support.

HP support specialists are always ready to assist in whatever way the situation calls for, whether it's remotely over the phone or in person.

Gain security and control when dealing with defective storage disks. HP will diagnose the problem, provide a replacement disk, and let you keep the old one.

In most places work takes you, chances are HP will be there too, with on-site support available in more than 80 countries across the globe.

This support plan is compatible with select HP Elite Dragonfly laptops and Elite X2 1013 G3 and Elite x2 G4 detachable laptops and tablets, as well as select HP ZBook 14u G6, 15 G6, 15u G6, 17 G5, 17 G6, Studio G5, and Studio x360 G5 workstations.

Related Questions and Answers

Q: 1. Does this product come with a battery? It is not listed "In the Box"

A: The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Basic will include one Mavic 3 Intelligent Flight Battery.

Q: 2. can i get SSD rather than hardrives?

A: No, At this moment the Avid Nexus solutions work with HDDs for the main storage and SSD's are used for cache.

Q: 3. Where the heck is my email with the download instructions and code??!?!

A: Pleas email your order number to cs@bhphoto.com to check order and download status.

Q: 4. When to purchase

A: This must be purchased at the same time that you purchase the new aircraft/gimbal camera.

Q: 5. I want to buy an open box (OB) Phantom 4 pro+ you have in stock in B&H now. Is it eligible for the DJI refresh warranty? Thanks!

A: Hey Pablo. As long as the craft isn't already activated, DJI Care Refresh will be able to be applied. Please contact B&H Support for more info on the condition of the aircraft. Thanks.

Q: 6. What are the details on the replacement cost? I can't tell if this plan makes sense if I don't know the numbers.

A: Hello Allan. After you purchase DJI Care Refresh, you will receive prioritized service.In NA region (US & Canada) for DJI Care Refresh Phantom 4 Pro, the first time replacement fee is $99, the second time replacement fee is $149. You'll see these details under the 'Terms of Service' section at a href= http://www.dji.com/service/djicare-refresh/info#s3. target= _blank http://www.dji.com/service/djicare-refresh/info#s3./a Thanks!

Q: 7. How many batteries can be stored inside of the case?

A: The DJI Mavic 3 Enterprise with 1-Year DJI Care Enterprise Plus' included carrying case can hold one battery.

Q: 8. I returned my magic pro and I'm receiving the replacement soon. I just found out that there is a care refresh program. Can i still purchase the care refresh since I'm receiving a new replacement?

A: Hello Areen. If you are receiving a brand new, unactivated aircraft from B&H, DJI Care Refresh can be applied. Thanks.

Q: 9. HOW DOES THIS DIFFER FROM THE REGULAR OR EVEN THE EXTENDED WARRANTY ?

A: DJI Care Refresh covers pilot induced accidents rather than just defects and errors.

Q: 10. Does it not have HDMI?

A: No, the Lenovo ThinkStation P360 Ultra Desktop Workstation has three DisplayPort 1.2 ports and two Thunderbolt 4 ports that support display output, as well as four Mini DisplayPort 1.4 ports on the discrete NVIDIA RTX A5000 GPU, but the system does not feature any HDMI ports.