Keep your gimbal protected with the DJI OM 5 1-Year Care Refresh Protection Plan (Digital Code)from DJI. Providing one year of coverage, this manufacturer protection plan includes accidental damage protection. Replace damaged gimbals up to two times during the protection plan's duration. And, thanks to free two-way shipping and global support, you'll be back in action in no time.

Please note that a replacement fee is required for product replacement. The first product replacement fee is $9; the second is $12.

For DJI OM 5 Gimbal    Manufacturer Protection Plan    Accidental Damage Protection    Free Two-Way Shipping

DJI Care Refresh can be bound to a previously purchased DJI product within 30 days of purchase. To ensure that you can enjoy the service normally, DJI Care Refresh and the corresponding product must be purchased from the same country or region.

If damage occurs to the product during normal use or from an accident, after completing the replacement service process, you can obtain a functional product from DJI. Please note that a replacement fee is required for product replacement.

Related Questions and Answers

Q: 1. How is this delivered? I ordered this with the Mavic pro. Mavic arrives tomorrow, still no care refresh plan or email code.

A: If the email and code have still not arrived, then contact DJI directly through the phone number or email provided with the product.

Q: 2. Why can’t I add the DJI care into my cart?

A: This must be purchased with new aircraft/gimbal camera.

Q: 3. Where the heck is my email with the download instructions and code??!?!

A: Pleas email your order number to cs@bhphoto.com to check order and download status.

Q: 4. This applies internationally?

A: From the DJI website11Does DJI Care Refresh support international coverage ?No, at the moment, DJI Care Refresh only works within one coverage region. DJI Care Refresh and the corresponding product must be purchased from the same country or region.

Q: 5. I broke one of the antennas (landing gear). Where do I send it to get repaired? t Then i'd like to insure it.

A: To use your DJI care refresh you will need to contact DJI support to file a claim. www.dji.com/support

Q: 6. Is this B&H Care Refresh limited to US-based Phantom 4 Pros? I have a US address but my drone is registered/activated in Australia.

A: Hello Peter. If you have an incident in Australia or the USA, your DJI Care Refresh is valid. However, if the incident occurs outside the USA, you would pay for shipping your aircraft to the US service center. To start the process you can contact us via phone, email or live chat as detailed at a href= http://www.dji.com/support. target= _blank http://www.dji.com/support./a Thanks.

Q: 7. Hello this says 2 replacements at reduced costs does this only apply if you have the drone, or what about if lost in ocean?

A: Yes that only applies if you have the drone.

Q: 8. Is it true that you must register the care refresh program within 24 hours of purchase?

A: If you buy it from B&H the same time you buy the drone it can take a few days to come through in email. So if you buy your drone from B&H and your excited to fly on your first day you can't because you won't have your DJI refresh code maybe in 3 days. You have to wait for your DJI refresh code then register because if you register then you get the code after 3 days you will not be able to use it. That's my understanding

Q: 9. How does this work? If I purchase Care Refresh at the same time I purchase the Air 2S drone is the Care Refresh automatically bound to the aircraft or do I need to download a code or something and bind it myself?

A: To complete the care refresh process, you will need register the service to the drone with activation license code. The drone and care refresh need to be purchased together, to purchase the care refresh.

Q: 10. Can i buy this refresh from here though I am not buying my drone from B&H?

A: You cannot. This is only available if you purchase the drone from B&H.