Best Plantronics Headset For Call Center

[0.375 lb] We use 960 USB Headset exclusively at our call center. Excellent quality and a good price.

[0.255 lb] I use this headset in a call center and it is so lightweight I don't notice I have it on even after 10 hr shifts. I have been working in the telecommunications industry for 27 years and I can say this is my favorite. At each job I have had over the years I have always brought my own headset with me since most businesses do not provide StarSets. My older StarSet had a heavier connect cord and was always in the way, this model has a lighter cord and it doesn't kink up like the last one I had. I would recommend this model to anyone who spends a lot of time on calls. This is the next best thing to being cordless.

I use this headset in a call center and it is so lightweight I don't notice I have it on even after 10 hr shifts. I have been working in the telecommunications industry for 27 years and I can say this is my favorite. At each job I have had over the years I have always brought my own headset with me since most businesses do not provide StarSets. My older StarSet had a heavier connect cord and was always in the way, this model has a lighter cord and it doesn't kink up like the last one I had. I would recommend this model to anyone who spends a lot of time on calls. This is the next best thing to being cordless.

[Bluetooth 5.0 ] Paired it up with my Plantronics wireless headset and everything works great

Paired it up with my Plantronics wireless headset and everything works great

[Stereo] Awesome!! Best headset I ever had.

[Hard-Wired] My IT group at work provides this headset to employees, so I'm used to it, and when my old Plantronics at home started acting up I took the easy route and ordered this after seeing how ridiculously many headsets are out there. The sound is decent, and the mic works well. The ear cups can get a little warm during a long call, but not terribly so. I do wish the cable was a few feet longer sometimes, but it works fine on a short USB extension if needed.

[1x USB-A 2.0] I have used the Plantronics StarSet H31CD Headset for over 33 years as a 911 dispatcher. Obviously, I love this model. It is lightweight, very comfortable, and has good incoming and outgoing sound quality. I would highly recommend you purchase the extended warranty on it, though. I've had several of these headsets last for years, but my last one stopped working right at about 1 year. The extended warranty I purchased on it was well worth the price, as I got a refund on my full purchase price, and put that towards purchasing another one (for which I also purchased another extended warranty).

[Black] I have a VERY OLD headset and M-12 base from long ago.  Unfortunately, the headset gave out.  But Plantronics still has compatible replacements such as the HW530.   B&H did their usual excellent support and had me a replacement within a few days.

[Yes, on Boom] Purchased this to attempt to upgrade an old Plantronics USB headset with foam ear pads. I liked the foam pads because it didn't isolate outside noise too much which means sidetone isn't quite as important. Comparing these to those, these are more comfortable, but I haven't fully adjusted to increased isolation yet. The adjustment on the headset was pretty loose on one side and would adjust the height when taking the set off. I ended up removing the screws on that side and bending the metal piece to add some stiffness. It's lame that I had to do that, but it now works perfectly. Overall, I don't think I could have found a better headset for my needs, which are conference calls and music.